FAQs
Where do you work?
1
Sort & Settle provides professional home organizing and move management services throughout New York City and the surrounding areas, including Connecticut, Long Island, New Jersey, and Westchester.
Travel fees may apply for locations outside of NYC.
Not sure if we service your area? Reach out and we will let you know!
I have valuable and fragile stuff!
2
Your stuff is safe with us. We treat every client's home and possessions with the highest level of care and respect. Sort & Settle is fully insured and can provide certificates of insurance upon request for your peace of mind.
What additional services do you offer?
3
In addition to our core organizing and move management services, Sort & Settle can also help with:
Decluttering to sell
Seasonal refresh
Sourcing & Purchasing Organizing Products
Donation drop-off and junk removal coordination
Furniture assembly and installation
Appraiser referrals to help you understand the value of your belongings
Mover and storage facility referrals
Vendor coordination: from installers and interior designers to AV support and beyond
Digitization services: we can arrange the digitalization and archiving of photographs, VHS tapes, slides, film, and more
Coordinate cleaning services
What payment methods do you accept?
4
We accept Zelle, Venmo, PayPal, ACH transfer, and check. Payment is due upon receipt of invoice.
Credit card payments are available upon request - please note a small processing fee will apply.
What is your cancellation policy?
5
We ask for at least 48 hours notice to cancel or reschedule a session. If a cancellation is made within that window, the full session fee will apply. That said, we are always happy to discuss special circumstances - life happens and we get it!
How do I get started?
6
Getting started is easy! Reach out via email at getsorted@sortandsettle.net or fill out our contact form and we will set up a quick call to learn more about your space and goals. From there we will put together a customized plan just for you.
Every project is unique! A single room or targeted space can often be completed in one 4–8 hour session. Larger projects - such as whole-home organizing, move management, or estate cleanouts - may require multiple sessions spread over several days.
After an initial assessment of your space and goals, we will provide a realistic estimate of the time and scope involved so there are no surprises.
7
How long does a session take?
Do you charge a minimum for sessions?
8
Yes - we have a 4-hour onsite minimum per session. Any time spent on project management (sourcing products, dropping off donations, vendor coordination, and more) is billed at the same hourly rate.
A 50% deposit is required to hold your dates, with the balance invoiced at the end of each session. Please reach out for a personalized quote!
Do I need to prepare anything before my session?
9
No prep needed - we want to see your space exactly as you live in it! You do not need to pre-sort, clean, or organize anything before we arrive. The only thing we ask is that you have a few trash bags and donation bags on hand. We will take care of everything else!